Privacy Policy

Blobjam Ltd (“Blobjam”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and share personal data when you use our website, buy tickets for our events or contact us.

We act as a “controller” of your personal data under UK data protection law.

2. How to contact us

If you have any questions about this policy or how we handle your data, please contact:

Email: contact@blobjam.com
Address: International House, 64 Nile Street, London, N1 7SR

3. What data we collect

Depending on how you interact with us, we may collect:

Identity and contact data

• Name, email address, phone number
• Postal address and postcode
• Social media handle (if you contact us that way)

Ticketing and event data

• Ticket purchases and booking reference
• Event attended, ticket type, sessions booked
• Accessibility or special requirements you choose to share

Payment-related data

• Payment method and transaction details processed via our payment provider
• We do not store full card numbers

Technical and usage data

• IP address, browser type, device identifiers
• Pages visited, links clicked, approximate location
• Cookies and similar technologies (see Cookie Policy)

Marketing and communication preferences

• Newsletter subscriptions
• Records of consent or opt-out

Correspondence

• Emails, contact form messages and other communications with us

4. How we get your data

We collect data when:

• You purchase tickets or register for an event
• You create an account or fill in a form on our site
• You contact us by email, social media or other channels
• You browse our website (via cookies and tracking technologies)
• A third-party partner (for example, a ticketing platform) shares information with us in connection with your booking

5. Why we use your data and legal bases

We process your personal data for the following purposes and legal bases:

To perform a contract with you

• Managing ticket sales and registrations
• Providing access to events and related services
• Communicating important information about your booking

Because we have a legitimate interest

• Running and improving our website and events
• Preventing fraud and protecting security
• Handling general enquiries and feedback
• Recording event attendance and analysing aggregated data

With your consent

• Sending marketing emails and newsletters
• Using non-essential cookies and similar technologies

To comply with legal obligations

• Keeping records for tax and accounting purposes
• Responding to lawful requests from authorities

6. Sharing your data

We may share your data with:

• Payment processors and ticketing platforms that handle ticket sales and payments
• Email and communication service providers we use to send you messages
• Event venues and security providers, where necessary for safety and access control
• Professional advisers (lawyers, accountants, insurers) where needed
• Authorities or regulators if required by law

We do not sell your personal data.

Some service providers may be located outside the UK. Where this is the case, we will ensure appropriate safeguards are in place (for example, standard contractual clauses) as required by law.

7. How long we keep your data

We keep your personal data only for as long as necessary:

• Ticketing and event records: typically up to [6] years after the end of the relevant financial year
• Email enquiries: typically up to [2] years after resolution
• Marketing data: until you unsubscribe or we determine it is no longer needed
• Technical logs: for shorter periods unless needed for security or analysis

We may retain data longer if required by law or to establish, exercise or defend legal claims.

8. Your rights

Under UK data protection law you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent
• Request portability of data you have provided to us in a structured, commonly used format
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

9. Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No system can be completely secure, but we aim to limit access to personal data to those who genuinely need it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.